Schools Go Surfing Ltd Booking Conditions
Please read these booking conditions carefully, they form an important part of the contract for your holiday.
In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
a. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
c. He/she is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.
1 Booking Details & Payment
1.1 A booking is made with us when a) you tell us that you would like to accept our written or verbal quotation; and b) you pay us a deposit; or if you are booking within 12 weeks of departure, full payment is due at the time of booking); and c) we issue you with a booking confirmation.
1.2 To make a booking you can contact us in several ways: directly over the telephone or via email, or via the ‘Contact Us’ section on our website at www.schoolsgosurfing.com (‘Website’). The person making the booking must be 18 years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of themselves and the entirety of their group.
1.3 We will only deal with the person who has set up the booking (the “lead name”) in subsequent correspondence concerning changes, amendments and cancellations to the trip as a whole. The lead name is responsible for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
1.4 Please note that any monies paid by customers or members of your group and paid to party leaders/group organisers are held by party leaders solely as agents of the customer until the Company has received that money.
1.5 At the time of booking, you must submit a signed booking form and pay an initial deposit as notified to you at the point of booking and as requested. This will, unless informed otherwise, amount to £200 per person for all bookings overseas and £100 for all bookings within the United Kingdom. The Initial Deposit paid against any trip is non-refundable under all circumstances (‘Initial Deposit’). You may also be required to pay for any non-transferable and non-refundable items such as entrance fees, permits, special airfares and attraction tickets. The total holiday cost must be paid in full at the time of booking for bookings made within 12 weeks of departure.
1.6 No later than four (4) weeks after you have paid the initial deposit the Company must receive a second deposit of £200 per person for all bookings overseas and £100 for bookings within the UK. No later than eight (8) weeks after you have paid the initial deposit, the Company must receive a third deposit of £200 per person for all bookings overseas and £100 for bookings within the UK. All deposits paid are non-refundable except in the circumstances detailed in section 10. For group bookings, approximately 16 weeks before departure we will send you a Pro Forma invoice and final details forms for your party which you must complete and send to us so that we receive them no later than 14 weeks before departure. A final invoice will be sent approximately 14 weeks before departure (or instead of a Confirmation Invoice for new bookings received less than 16 weeks before departure) and the full amount outstanding must be received by the Company no less than 12 weeks before departure. Should your Pro Forma or final invoice be inaccurate due to amendments, this does not permit late payment of the final balance which remains due 12 weeks prior to departure. If the Company does not receive deposits and/or the full amount outstanding on the final invoice on the due date(s), your booking will be cancelled and you will lose any deposit already paid. All payments and final details forms must be received by the Company by the due dates as stated above. The Company reserves the right to make an administrative charge of up to £15 per person should final details forms not be received within these deadlines.
1.7 Please note that you must make each payment required by your schedule in the form of only one card payment or electronic transfer. We cannot accept individual payments from members of your group due to the high cost of processing and banking them. If you insist on making payment using multiple methods, we reserve the right to charge you £10 for each such payment.
1.8 If you do not pay the deposits and/or balance by the due date your booking will be cancelled (and we shall have no further liability to you) and you will forfeit your deposits plus any other relevant charges. We do not have to send reminders of when payments are due. The Company reserves the right to make an administrative charge of up to £20 per person on the booking for any payments that fail to reach us by the due date.
1.9 To pay your final balance, amend your booking, or discuss any other aspect of your holiday, please call us.
1.10 If we accept your booking, we will issue a Confirmation Invoice once you have paid the Initial Deposit. A contract will exist between us from the date we issue the Confirmation Invoice. When you receive the Confirmation Invoice, please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. Travel documents will be sent or emailed to you approximately two weeks before the departure of your holiday and will not be issued unless payment of the due balance has been received and any cheques have cleared. We cannot accept any liability for tickets lost in the post. If you live outside the UK we will normally email any trip information documents. If requested in the trip information documents, you must reconfirm the reservations, timings and check-in details of your flight with the airline concerned at least 72 hours before departure. This applies to your outward flight and to your return flight. If you miss a flight or suffer any disruption as a result of not following our instructions as to reconfirmation we will have no liability to you.
1.11 If your confirmed arrangements include a flight, we will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or confirmation or any other document are wrong, you must advise us immediately.
1.12 For group bookings, you are required to ensure that the complete details of each member of your party are completed by 14 weeks prior to departure. The Company reserves the right to make an administrative charge of up to £15 per person on the booking should the completed final details forms not be received by the due date and pass on any increased costs the Company suffers as a result of the failure to provide this information by the due date.
1.13 Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect you or any member of your party or other people’s enjoyment of the trip.
1.14 It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter-terrorism. This is known as Passenger Name Records (PNR) data and/or Advance Passenger Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘EBorders’. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. You must provide this information to the airline between 6 months and 24 hours before departure and this information must be provided to us prior to the Balance Deadline for your trip.
1.15 If you wish to arrange your own flights you must contact us for approval before you book any flights notifying us of your intention to travel by air. We only offer transfers from certain airports, which change from year to year. You must ensure you provide us with full, accurate and up-to-date flight details as soon as possible including the exact arrival/departure airport, flight numbers and airlines. We require a forwarded copy of the e-ticket emailed to you (as flight confirmation) by the airline.
1.16 Please note that the Company accept no responsibility for your flights unless they are arranged by us and sold as part of the flight-inclusive package, nor can we refund or compensate you for any flights that you purchase directly.
2 Your Financial Protection
2.1 The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from us and for your repatriation in the event of our insolvency.
2.2 We provide financial security for flight-inclusive Packages, and ATOL protected flights. We do this through our ATOL Franchise membership with the Protected Trust Services (PTS) and our association with the Civil Aviation Authority (CAA), under ATOL number 11393. Our flight-inclusive packages further include Scheduled Airline Failure Insurance (SAFI). When you buy an ATOL protected flight or flight inclusive tour from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For further information, visit the ATOL website at www.atol.org.uk.
2.3 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable).
2.4 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.
2.5 The price of your holiday includes the amount we pay for your ATOL Protection Contribution (APC) fee to the CAA. This charge is included in our advertised prices.
2.6 Any monies paid by group members to the lead name are held by the lead name solely as an agent of the group member until such time as the Company has received that money.
2.7 We provide you with complete financial protection for any non-air package holidays you buy from us through our trust account and Supplier Failure Insurance (SFI) Policy. We are members of the Protected Trust Services and operate through an independent trust account and insurance model, ensuring all consumer money is fully protected for both air and non-air holiday packages. The price of your holiday includes the amount we pay for your Supplier Failure Insurance (SFI) and all other consumer protection fees.
2.8 If you book arrangements other than an ATOL protected flight or package tour from this brochure/website, your monies will not be financially protected. Please ask us for further details.
2.9 We are members of the Protected Trust Services (PTS), membership number 5642. As a PTS Member, Schools Go Surfing Ltd are fully package travel regulation-compliant and ensure all consumer money is fully protected through the PTS trust account and insurance model. Please follow this link for further information about the consumer protection we offer as a PTS Member: https://www.protectedtrustservices.com/services/consumer-protection/.
3.1 We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.
4.1 Adequate and valid travel insurance is mandatory for all clients while on one of our tours and it is a condition of accepting your booking that you agree that you will have obtained adequate and valid travel insurance for your booking as soon as your booking is confirmed. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. The Lead Name is responsible for ensuring that all individuals have such insurance. You are required to carry proof of insurance with you and produce it if reasonably requested by company employees or suppliers.
4.2 Schools Go Surfing includes travel insurance cover for all overseas school group bookings. Your travel insurance will take effect upon receiving your deposit payment and covers all travelling pupils and staff members. Zurich Insurance Plc provides our bespoke group travel insurance policy. The policy includes cover for cancellation costs due to medically testing positive for Covid-19 or if you must legally isolate due to Covid-19 within 14 days of departure. The policy further covers overseas medical and other relatable expenses due to testing positive for Covid-19 whilst on tour. All claims incur a £75 excess charge, which is the responsibility of the parent or guardian of the travelling passenger. For more information about our school travel insurance policy, please email email@example.com.
4.3 All school groups will have our insurance unless you choose to cancel the policy. In this event, the school should ensure they have adequate insurance which includes surfing and all other activities highlighted within the itinerary for the duration of their tour. Groups with our Insurance will be provided with our policy arranged by Endsleigh Insurance Services Limited, who are both authorised and regulated by the Financial Conduct Authority (FCA). We are an Appointed Representative of Endsleigh enabling us to arrange travel insurance tailored for our holidays. A full copy of the policy wording, together with the statement of insurance, providing the terms, conditions and exclusions of the insurance, and for you as the party leader, an Organiser Summary Letter (giving you important information) can be requested from Schools Go Surfing or viewed on our website at www.schoolsgosurfing.co.uk. It is essential that the policy is read by all members of the party. As party leader, please ensure that all members of your group are aware of the extent of the cover at the time of their booking and if it does not meet their needs alternative cover should be purchased immediately. The cover will be provided once we have received full first deposits for every member of the group.
4.4 Conditions and Exclusions – The insurance cover is subject to the normal conditions and exclusions of this type of policy. The first claim under most sections is subject to excesses, details of which are on the policy.
5.1 All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel that was estimated at the date of this publication. Prices on our website are updated regularly. Before you make a booking, we will give you the up-to-date price of your chosen holiday including the cost of any peak-season supplements, upgrades or additional facilities which you have requested.
5.2 The prices, offers and information printed in our brochure/s and our terms and conditions are valid at the time of publication in February 2018 until the publication of any revised edition. Prices have been calculated based on the Financial Times Guide to World Currencies on 4th February 2018 using the following exchange rates: Euro 1.13 US Dollar 1.41.
5.3 Our prices are valid and applicable for pupils up to 18 years of age in full-time education. The adult supplement is applicable for clients who are 18 years and over at the time of travel. Additional adults in excess of the numbers offered as ‘free places’ can normally be accepted as a supplement quoted by our office. Especially during high season, it should be stressed that single, twin or double room requests must be kept to a minimum and are strictly subject to written confirmation by the Company.
5.4 We reserve the right to amend the price of unsold tours at any time and correct errors in the prices of confirmed tours.
5.5 The price of your confirmed tour is subject at all times to variations in:
5.5.1 transportation costs, including the cost of fuel; or taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; or
5.5.2 The exchange rates used to calculate your arrangements; Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your confirmed travel arrangements (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another tour if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. There will be no change made to the price of your confirmed tour within 30 days of your departure nor will refunds be paid during this period. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your tour go down due to the changes mentioned above, by more than 2% of your confirmed tour cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
6 Jurisdiction and applicable law
6.1 These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
7 Cutting your tour short
7.1 If you are forced to return home early, we cannot refund the cost of any services you have not used. If you cut short your tour and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your tour not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
8 Changes by You
8.1 If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This must be done by the Group Leader on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, we will not charge an amendment fee for the change, but we will charge for any applicable rate changes or extra costs incurred, as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee will be payable.
8.2 Subject to section 8.3, where you are unable to travel you can transfer your booking to another person (“Name Change”), providing the following conditions are met:
8.2.1 You notify us in writing at least 14 days before departure of your trip and give us authority to make the transfer and your request is accompanied by all original travel documents which you have received and you provide the full name and address of the transferee.
8.2.2 The transferee accepts the transfer and these booking conditions and fulfils any conditions that apply to the booking.
8.2.3 If the transferee organises its own travel insurance, the transferee shows us evidence of such holiday insurance.
8.2.4 Payment is made by you of an administrative charge of a minimum of £30 per person plus of all costs charged or levied by those supplying your travel arrangements, including without limitation, coach providers and airlines.
8.3 Some airline carriers and other transport providers treat name and departure detail changes, such as the date and time changes, as a cancellation. Accordingly, you may have to pay for the cancelled ticket and be required to pay for the full cost of a new ticket. Any name changes made by you within 2 weeks of departure will be treated as a cancellation by the transport provider.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
9 If you Cancel
9.1 If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery. As we start to incur costs from the time the contract is confirmed, we will retain your deposit and in addition, will apply other cancellation charges as shown below. These charges are based on how many days before your booked departure we received your cancellation notice. These charges are a percentage of the total cost of your booking, not including your insurance premium, and apply, for each cancellation, to the per-person cost of your booking.
(Period before scheduled departure date when notice of cancellation is received, relative to the cancellation charge per person as a percentage of the total booking price)
After payment of the first deposit, but before the due date of the second deposit: 1st deposit – £200 for overseas tours/£100 for UK tours.
After the due date of the second deposit, but before the due date of the third deposit: 1st & 2nd deposit – £400 for overseas tours/£200 for UK tours.
After the due date of the third deposit, until 99 days before departure: 1st, 2nd & 3rd deposit – £600 for overseas trips/£300 for UK trips.
98 to 29 days before invoiced departure date: 80% of the total invoiced holiday price.
28 to departure date invoiced holiday: 100% of the total invoiced holiday price.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
9.2 Please note that for certain travel arrangements, e.g. many scheduled transport providers, the cancellation charge can be higher than those shown. In certain cases, a 100% cancellation fee applies as soon as the booking is made and the ticket is issued. Please ask for full details of cancellation charges at the time of booking. We strongly recommend that you take out insurance that includes cover against irrecoverable cancellation costs. Additionally, you will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of your cancellation. If you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets.
9.3 Any additional deposit paid for confirmation of a holiday addition, flight upgrade, or in resort extras will be included in the scale of cancellation charges detailed below. Should a cancellation occur more than 98 days from departure, the cancellation charge will, therefore, be a loss of deposit plus this additional payment.
9.4 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
9.5 Bookings are based on the number of passengers submitted by the Lead Name. If any cancellation or lack of interest reduces the number of paying members below the minimum number required for a particular holiday price or concession (including free places), we reserve the right to re-cost the price of your holiday and the invoice will be adjusted accordingly for all remaining group members. If one person participating in a twin or triple share arrangement should cancel and no alternative share can be found, whether arranged by us or by yourselves, the remaining participants would then be required to pay the relevant single supplement.
9.6 If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements) providing we are notified not less than 28 days before departure. We will not charge you an amendment fee for transferring, but you must if any, you must pay all costs and charges incurred by us and/or incurred or imposed by any of our suppliers. The transferee must agree to these booking conditions and all other terms of the contract between us. If you are unable to find a replacement, cancellation charges as set out will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
10 If We Change or Cancel
10.1 It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in certain circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements after the final balance due date, except for reasons of force majeure or failure by you to pay the final balance.
10.2 Most alterations will be minor and while we will do our best to notify you or your travel agent of any changes as soon as reasonably possible, if there is time before your departure, we will have no other liability to you. Examples of “minor changes” include the following when made before departure:
– Any change in the advertised identity of the carrier(s), flight timings, and/or aircraft type.
– A change of outward departure time or overall length of your tour of twelve hours or less.
– A change of accommodation to another of the same standard or classification.
10.3 Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” include the following, when made before departure;
– A change of accommodation area for the whole or a significant part of your time away.
– A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
– A change of outward departure time or overall length of your arrangements of twelve or more hours.
– A change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City.
– A significant change to your itinerary, missing out one or more destination entirely.
10.4 If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i (for major changes) accepting the changed arrangements,
ii having a refund of all monies paid; or
iii accepting an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
10.5 You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements.
10.6 Where we make a major change to or cancel your holiday (where you are not in breach of these booking conditions), except where a major change or cancellation arises from circumstances amounting to force majeure or consolidation due to minimum numbers not being attained, failure on your part to pay the Initial Deposit and/or Second Deposit and/or final balance, or for any other reason beyond our control, we will pay you, as a minimum, compensation as detailed below. Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change or cancellation:
Period before scheduled departure date when we notify you of a major change or cancellation Compensation payable per person
More than 56 days Nil
56 – 43 days £8
42 – 29 days £12
28 days or less £15
10.7 The compensation that we offer does not exclude you from claiming more if you are entitled to do so. We will not pay you compensation where we make a major change or cancel before your balance due date or in the event that we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or if we cancel your arrangements because the minimum number of participants to run the arrangements have not been reached.
10.8 The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation. Please note: where accommodation with a higher price than the original accommodation is offered by us and accepted by you, the difference in price will be deducted from any compensation payable. In no case will we pay compensation if accommodation is offered by us and accepted by you with a higher price than that originally booked in the same location where no additional payment is made by you.
10.9 We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
10.10 Very rarely, we may be forced by “force majeure” (see clause 11) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.
10.11 This standard compensation payment will not affect your statutory or other legal rights. We will only make one compensation payment for each full-fare-paying adult in the holiday booking. Any person using a free place will not receive any standard compensation payment.
10.12 Under European law (European Community Regulation (EC) No. 261/2004), you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation of and delays to flights. Full details of these rights are publicised at EU airports and are also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us. Your right to a refund and/or compensation from us is set out in section 5. If any payments to you are due from us, any payment made to you by the airline will be deducted. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7453 6888 or at www.caa.co.uk.
11 Force Majeure
11.1 Force Majeure: This means we will not pay compensation if we must cancel or change your travel arrangements in any way because of events beyond our control. Except where otherwise expressly stated in these booking conditions, we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. Very rarely, we may be forced by Force Majeure to change or terminate your holiday after departure but before the scheduled end of your time away. If this extremely unlikely situation does occur, we regret we will be unable to make any refunds (unless we obtain refunds from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. These events can include but are not limited to war, the threat of war, civil disturbances, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, health risks, epidemics, technical problems with transport, closed or congested airport or ports, hurricanes or other potentially severe weather conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
12 Special Requests
12.1 Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at the accommodation etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
13 Disabilities and Medical Problems
13.1 We are not a specialist disabled tour company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the tour. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
14 Complaints and dispute resolution
14.1 Schools Go Surfing Ltd is an independent Tour Operator and we do our best to act at all times in the best interest of our customers. We make every effort to ensure that your tour arrangements run smoothly, but if you do have a problem during your tour, please inform the relevant supplier (e.g. your accommodation supplier) immediately, who will endeavour to put things right in the location that it arises. If we provide a tour representative during your surf trip, they must also be notified of the complaint immediately. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were at the tour location and this may affect your rights under this contract. If your complaint is not resolved locally, please contact our Director by emailing firstname.lastname@example.org or contacting our customer support number.
14.2 If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and will affect your rights under this contract. We will acknowledge your written notification within 7 days and aim to provide a full response within 28 days.
14.3 Information regarding complaints may be shared with other tour operators.
15 Conduct and Behaviour
15.1 All guests staying with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. On our holidays it is necessary that you abide by the authority of the representative, who represents the Company. If in our opinion or in the opinion of any accommodation manager, school staff members or the group leader or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. We may terminate your travel arrangements without any liability on our part on the telephone, in writing or in person.
15.2 Please be aware that you must comply with all local laws and requirements when on your trip and you are responsible for ensuring compliance. We reserve the right to terminate the holiday of any person or persons who in our opinion are guilty of anti-social behaviour or breach of local laws.
15.3 No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other suppliers prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
15.4 If the Captain of your flight or ferry or any of our overseas staff or agents believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from the ferry or aircraft, or remove you from your accommodation or excursion. If this means you are not allowed to board the flight outbound from the UK, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances, no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.
15.5 If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances, no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft or ferry to remove you. Criminal proceedings may also be instigated. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us of this at the time of booking.
15.6 By making the booking, the lead name accepts responsibility for the good conduct of all members of the group during the holiday and warrants that at least one responsible adult will be on active duty at all times to ensure that all members of the group behave well. Furthermore, it is the lead name’s responsibility specifically to ensure that:
15.6.1 No member of the group under 18 years of age consumes alcoholic drinks (or older subject to local laws).
15.6.2 All local laws relating to the consumption of alcohol are at all times obeyed by all members of the group.
15.6.3 No member of the group consumes alcohol to excess.
15.6.4 No member of the group smokes in a hotel bedroom (or at all in apartments) or in any other way causes a fire hazard.
15.6.5 All members of the group act in a responsible fashion during the holiday and do not behave in a way likely to cause damage to property or damage or offence to other people.
15.6.6 All party members wear the seat belts provided for all journeys by coach. (Not always applicable to coaches sourced overseas).
15.7 When you book with us, you accept full responsibility for any damage or loss caused by you or any member of your group. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or another supplier; even if our supplier or we are holding a cautionary damage deposit on your behalf. All payments made to the accommodation will only be acknowledged by a receipt. Where residences deem it necessary to contract additional night managers or security staff to manage you or your group’s behaviour, you are liable for the extra cost which will be deducted from your damage deposit and any extra over and above this is due and payable immediately to us by you. Damage deposits paid directly to us will be refunded within 6 weeks of the end of the holiday subject to any reductions to represented damages paid as a result of the actions of your group. You accept that each person’s damage deposit shall be pro-rata reduced by the amount of damages that we have to pay out from your deposit as a result of the actions or behaviour of your group. If you fail to pay or refuse to pay our supplier, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your or any member of your group’s actions. Certain accommodation agencies may also insist that, as well as the damage deposit paid in advance, a cash deposit is left with the reception on the collection of room keys at the beginning of your stay. It is your responsibility to pay such sum and we have no liability in respect of the same. Please be aware that on arrival, it is the responsibility of you and your group members, to report any pre-existing damage to your accommodation to the reception or the relevant agency. Reporting any such damage to a representative of the Company will not obviate your responsibility and any charges related to such pre-existing damage will remain chargeable from the damage deposit if such is not dealt with by you on arrival.
15.8 We will not take any responsibility for any individuals or groups belongings whilst on coaches or in resorts. It is the responsibility of the individual to ensure their luggage is loaded onto the coaches and that valuables are kept safe at all times. We do not accept any responsibility for lost luggage.
16 Our Responsibilities and Limitations
16.1 We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your tour. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
16.2 We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or another claim of any description if it results from:
16.2.1 the act(s) and/or omission(s) of the person(s) affected;
16.2.2 the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
16.2.3 unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
16.2.4 an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
16.3 We limit the amount of compensation we may have to pay you if we are found liable under this clause:
16.3.1 loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
16.3.2 Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
16.4 Claims in respect of international travel by air, sea and rail, or any stay in an accommodation
16.4.1 The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to accommodation arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
16.4.2 In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
16.4.3 When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
16.5 It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
16.6 Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
16.7 Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
16.8 We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example, any excursion you book whilst away, or any service or facility which your accommodation or any other supplier agrees to provide for you.
17.1 Excursions or other tours that you may choose to book or pay for whilst you are on tour are not part of your contracted arrangements with us. For any excursion or other tours that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
18 Itineraries and Travel Schedule
18.1 All timings and route schedules featured in the brochure or on our website act as a guide only and once a booking is confirmed by the ferry company or airline certain amendments may be necessary. A complete itinerary will be forwarded to you two to three weeks prior to departure and all the information contained therein will be deemed to be part of the contract. Should there be a discrepancy between the information in the brochure or website and the itinerary, the information in the itinerary supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate. Should any major changes occur after that, we will advise you accordingly. Certain services we depend on may, from time to time, change their schedules (e.g. ferry crossings, aircraft schedules, rail timetables) which may affect the overall length of time you spend in the resort. In the event of this occurring, we would not accept responsibility for changes that are beyond our control. It is obviously important that our programme operates to strict time schedules and we would ask for your cooperation with the various final timings given.
18.2 At the time of publication, we are not in a position to confirm your airline, aircraft type, definite timings or airport, either in the UK or overseas. Where this information appears in our brochure, it is intended as a guideline only and is subject to change. For holidays within Europe, the provision of in-flight meals is subject to the individual airline’s policy. It is not always possible to allocate groups direct flights, so it may be necessary for your group to be allocated on an indirect flight. Coach itineraries can be varied, but alterations must always comply with UK and EU regulations relating to drivers’ hours. The final itinerary will be agreed by the Company before departure from the UK. While coach drivers will do their best to point out places of interest and provide information, it should be noted that they are not employed as guides.
19 Passport, Visa and Immigration Requirements and Health Formalities
19.1 It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
19.2 Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
19.3 Special conditions apply for travel to the USA, and all passengers must have individual machine-readable passports. Please check www.usembassy.org.uk For European tours you should obtain a completed and issued form EHIC prior to departure.
19.4 Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office (FCDO).
19.5 Non-British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling,
19.6 We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
20 Conditions of Suppliers
20.1 Many of the services which make up your tour are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
21 Delays, Missed Transport Arrangements and other Travel Information
21.1 If you or any member of your party miss your flight or other transport arrangements, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.
21.2 The Package Travel etc Regulations 1992 provide that in the event that you experience difficulty on the occurrence of circumstances described in clauses 16.2.1, 16.2.2, 16.2.3 or 16.2.4 of these booking conditions, we will provide you with prompt assistance. Where you experience a delay which is not owing to any failure by us, our employees or sub-contractors, this prompt assistance is likely to extend to providing help in locating refreshments, accommodation and communications but not paying for them. Any airline or other transport suppliers may, however, pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances if you fail to obtain our prior authorisation before making your own travel arrangements.
21.3 We cannot accept liability for any delay which is due to any of the reasons set out in clause 11 of these booking conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check-in or board on time).
21.4 The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know.
21.5 Please note the existence of a “Community list” (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) detailing air carriers that are subject to an operating ban with the EU Community.
21.6 Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your tour price from us. If for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight.
21.7 This brochure is our responsibility, as your tour operator. It is not issued on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
22 Surfing Conditions
22.1 Our destinations are suitably located where the waves are most consistent within the United Kingdom and Europe. It’s therefore very unlikely that we’ll be unable to run a surf lesson. We only require 1 foot of swell to run a lesson and the days with smaller waves are often the most enjoyable for our students, as they enable greater progress to be made. Alternatively, the conditions could be too rough, in which case we may be able to relocate your group to a sheltered bay.
22.2 Unfortunately, we cannot control the surf conditions and if the waves are too rough, if there are no waves or if the conditions are unsuitable for any other reason, we will be forced to cancel your group surf lesson.
22.3 If we or our supplier is forced to cancel your lesson due to the reasons highlighted in clause 22.2, they will provide at least one of the following alternative options, but only if it’s safe and suitable to do so:
22.3.1 The surf school will organise an alternative activity. Depending on the location, weather conditions, licensing, the suitability of the group and any other limiting factors, this activity could include, but is not limited to: Stand Up Paddle Boarding (SUP), Bodyboarding, Coasteering, Kayaking, Cycling, Snorkelling, Yoga Classes or Beach Games.
22.3.2 For overseas surf tours (outside of the United Kingdom), we may be able to provide one additional day trip to a nearby city/town or historic and cultural site. If you’re travelling to Moliets for example, we can provide day trips to Biarritz and San Sebastian. If your itinerary already includes multiple day trips, this may not be a possible alternative.
22.3.3 For overseas surf tours, we usually include one day trip and at least one other half-day activity. If necessary and with the Group Leader’s consent, we will rearrange your excursion schedule to suit the surf conditions.
22.4 If you’re not satisfied with the alternative option, Schools Go Surfing will have a duty office available to contact 24/7 while your group is on tour. Alternatively, please contact our Managing Director, Will Carr, by emailing email@example.com.
23 Participation Requirements
23.1 All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in any brochure or the website. For the avoidance of doubt, no unaccompanied minors (those under 18 years of age) can be accepted on our bookings.
23.2 Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
23.3 Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of their disability, age or a temporary injury. To take full advantage of the service you need to pre-book 48 hours in advance of your flight. You can book assistance and find out more by contacting us on 020 3887 0126.
24 Protected Trust Services (PTS)
24.1 We are members of the Protected Trust Services (PTS), with membership number 5642. AS PTS members, all consumer money is fully protected through the Protected Trust Services trust account and insurance model. The means that your money goes into a separate trust account and an independent trustee allocates your money to pay for your specific booking. As a PTS member, Schools Go Surfing is fully package travel regulation-compliant and guarantees financial protection for both UK and international travel bookings. Ground-based travel bookings are financially protected through the PTS and flight-inclusive bookings are financially protected by our ATOL (No. 11393). Additionally, all bookings made through a PTS Member include Supplier Failure Insurance (SFI) and Scheduled Airline Failure Insurance (SAFI).
25 Safety and Security
25.1 The provider of every service included in your tour (hotels, coach companies, insurers, ferry and rail operators, aircraft and airport operators, surf schools) is licensed by the competent authorities of the country or province concerned. In respect of hotels, this covers fire regulations, hygiene and safety. Please note that we are unable to impose UK standards on suppliers any more than other European countries can impose their standards on the UK.
26 Baggage Allowance
26.1 Full details of your baggage allowance will be printed on your tickets or in the case of ticketless airlines, it will be stated in your itinerary. Although subject to change, at the time of going to press, some low-cost airlines limit the allowance to 1 bag weighing up to 15 kilos per passenger for checked-in luggage. Your hand luggage may also be limited in size and weight and will be dependent on the airline you are travelling with. Most scheduled airlines allow 20 kilos per passenger (approximately 44lbs) for checked-in luggage and one small bag as hand luggage. Details will be advised along with your final itinerary.
27.1 All our accommodation suppliers have completed industry-standard audits to ensure they meet crucial requirements and expectations; more specifically and as a minimum, these audits involve details about the building, insurance, fire detection, security, hygiene, general safety and pools. In addition, all accommodations, resorts and campsites have been inspected by a Schools Go Surfing Director.
27.2 Many hotels make a charge for the use of advertised facilities, e.g. sauna, swimming pool, hot whirlpool, bowling etc. All hotels reserve the right to remove television sets and telephones from children’s rooms. Towels and soap are not always provided.
27.3 Single rooms are not normally available. Free places are granted based on the use of twin, double or multi-bedded rooms. If a single room is required, or necessary for whatever reason an additional charge will be made in respect to the accommodation charges. Twin or double rooms are available for accompanying staff but are subject to restriction and special confirmation for adults exceeding the free place ratio. Prices and free place ratios are calculated on male and female staff sharing rooms.
27.4 Students are accommodated in multi-bedded rooms and prices are based on full occupancy of these rooms. The company reserves the right to charge a supplement for under-occupancy if the number of students or their gender results in students being accommodated in single/twin rooms. Irrespective of the usual number of children per room as indicated in each description, pupils may be accommodated in larger rooms. In some cases, private facilities may be adjacent to the room as opposed to en-suite. Certain hotels provide apartment-style accommodation with 2, 3 or 4 separate rooms per apartment sharing private facilities. Bunk beds, divans, couch beds and pull-down beds may be used.
27.5 Rooms must be vacated after breakfast on your last day unless otherwise stated. We have a good relationship with our accommodation providers however and if a hotel is, at its discretion, able to provide rooms until departure, it will do so. If rooms cannot be retained until departure, we will arrange for showering/changing facilities at our discretion.
28.1 We regularly take photographs and videos for promotional and training purposes. We may also put together a group photo album or video for your tour. If you do not want to appear in our photographs or videos, you must inform us in advance of your departure.
20th March 2022
Schools Go Surfing Ltd, 23 Chiltern Drive, Surbiton, Surrey, KT5 8LP, United Kingdom